Welcome to the Outlet Posh Sewn Store FAQ. We’ve compiled answers to common questions about our premium performance casualwear, shipping policies, and more. If you don’t find what you’re looking for, our Washington-based customer service team is always happy to help at [email protected].
Product Questions
What makes Posh Sewn clothing special?
Our premium performance casualwear combines luxury with functionality. From our Everywear Performance line to Classic Lined swimwear, each piece is crafted with attention to detail using high-quality fabrics designed for both comfort and style.
What are your most popular collections?
Customers love our Athlounger collection for its relaxed elegance, Everywear Performance line for its versatility, and our Classic range for timeless style. Our Beach Club and Boardshort selections are also summer favorites.
How do I choose the right size?
Each product page includes detailed sizing information. Our performance fabrics are designed with some stretch for comfort, but we recommend checking measurements against your favorite well-fitting garment. If between sizes, consider sizing up for a relaxed fit or down for a more tailored look.
Shipping & Delivery
Where do you ship from?
All orders are carefully prepared at our Washington headquarters (2811 Battery Place Northwest) before beginning their journey to you.
What are my shipping options?
We offer two reliable methods:
1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
2. Free Shipping (orders $50+ via EMS): 15-25 business days after dispatch
Processing time is 1-2 business days for all orders.
1. Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
2. Free Shipping (orders $50+ via EMS): 15-25 business days after dispatch
Processing time is 1-2 business days for all orders.
Do you ship to my country?
We ship globally except to certain remote areas in Asia and selected island nations. During checkout, our system will confirm if we can deliver to your location. Typical delivery times:
• North America: 7-12 days (Standard), 12-18 days (Free)
• Europe: 10-14 days (Standard), 15-22 days (Free)
• Australia/NZ: 12-15 days (Standard), 18-25 days (Free)
• Other Regions: 14-18 days (Standard), 20-25 days (Free)
• North America: 7-12 days (Standard), 12-18 days (Free)
• Europe: 10-14 days (Standard), 15-22 days (Free)
• Australia/NZ: 12-15 days (Standard), 18-25 days (Free)
• Other Regions: 14-18 days (Standard), 20-25 days (Free)
How can I track my order?
Once shipped, you’ll receive a confirmation email with:
• Your unique tracking number
• Estimated delivery window
• Carrier contact information
• Helpful receiving tips
If tracking hasn’t updated for several days or shows delivered but you haven’t received it, contact [email protected] immediately.
• Your unique tracking number
• Estimated delivery window
• Carrier contact information
• Helpful receiving tips
If tracking hasn’t updated for several days or shows delivered but you haven’t received it, contact [email protected] immediately.
What about customs fees?
All prices are in USD. Customs fees may apply in some countries and are the recipient’s responsibility. Our delivery estimates exclude customs clearance time, but we complete all necessary customs documentation.
Returns & Exchanges
What is your return policy?
We offer easy returns within 15 days of delivery. Items must be unworn with tags attached. Return shipping is the customer’s responsibility. Refunds process within 5 business days of receipt. Exchanges are subject to availability.
How do I initiate a return?
Please visit our Returns Policy page or contact our customer service team at [email protected] for instructions. Include your order number and details about the items you wish to return.
What if my order is significantly delayed?
Under our Posh Sewn Promise, if your order is delayed beyond 30 business days (Standard) or 40 days (Free shipping), we’ll work with you on a solution, which may include reshipment or refund options.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. For added security, we never store full credit card details on our servers.
Do you offer gift cards or store credit?
Currently, we don’t offer gift cards, but we’re considering this for future. You can always give the gift of premium casualwear by placing an order with the recipient’s shipping address!
Customer Service
How can I contact customer service?
Our Washington-based team is available:
Email: [email protected]
Hours: Monday-Friday, 9am-5pm EST
We typically respond within 1 business day.
Email: [email protected]
Hours: Monday-Friday, 9am-5pm EST
We typically respond within 1 business day.
Do you have a physical store?
Our headquarters at 2811 Battery Place Northwest, Washington serves as our workshop and administrative center but isn’t open to the public. We’re exclusively online at poshsewn.com to bring our premium casualwear directly to your doorstep worldwide.
Thank you for choosing Outlet Posh Sewn Store. We’re committed to delivering not just garments, but an elevated lifestyle experience—from our Washington workshop to your wardrobe.
